Refund policy
Return & Refund Policy
💕 Our Promise
At Anela Miloves Arts & Crafts Café, every item is crafted with care and attention to detail. We want you to love your purchase! If for any reason you’re not completely satisfied, we’re here to help.
🔄 Returns
-
We accept returns within 14 days of delivery for most unused and unopened items.
-
To be eligible for a return, your item must be in its original condition and packaging.
-
Because many of our products are handmade, customized, or made-to-order, these items are non-returnable unless they arrive damaged or defective.
🧾 Refunds
-
Once your return is received and inspected, we’ll notify you by email.
-
Approved refunds will be issued to your original payment method within 5–7 business days.
-
Shipping costs are non-refundable, unless the return is due to an error or defect on our part.
💌 Exchanges
-
We gladly offer exchanges for defective or incorrect items.
-
Please contact us within 7 days of delivery so we can make it right.
🚚 Return Shipping
-
Customers are responsible for return shipping costs unless the item was defective or incorrect.
-
We recommend using a trackable shipping method to ensure safe delivery of your return.
📬 Contact Us
For return or exchange requests, please email us at support@anelamiloveshi.shop with your order number, item description, and reason for return.
We’ll respond within 1–2 business days with next steps.
🧡 Handmade & Limited-Edition Notice
Because many of our creations are unique, small-batch, or made by hand, slight variations in color, shape, or size are normal — and part of what makes each piece special.